In cases of serious injury or illness, particularly prior to entering hospital, please contact the ELVIA emergency assistance centre without delay to ensure you receive adequate treatment and to arrange return transport home if necessary.

ELVIA Assistance emergency call centre (24-hour emergency service!):

Telephon +49 (0) 89 6 24 24 - 403  / Fax +49 (0) 89 6 24 24 - 246


The following documents must be submitted in order for your claim to be processed:

Copy of the insurance policy in your possession 
Complete copy of the passport of the insured person with personal details, entry visa and date of entry into the area of validity of the insurance 
Original bill and/or prescriptions with details of the medical diagnosis and services provided